Frequently Asked Questions
Is OnyxMedLabs a medical lab?
No. OnyxMedLabs is not a medical provider, diagnostic laboratory, pharmacy, or telehealth service. We sell wellness organization tools only.
Are your products medical advice?
No. Our planners, trackers, and templates are for personal organization and educational purposes only.
How do digital downloads work?
After checkout, download links appear on the order confirmation page and in your account under Downloads.
Can I return a digital product?
Digital product sales are final once files are delivered, except for duplicate purchases or unresolved access issues.
Do you ship physical journals internationally?
Shipping options depend on your location. See our Shipping Policy for current delivery details.